Refunds and Overpayments


Refund Eligibility

You may be eligible for a refund if you have a credit present on your account (also known as an overpayment), or if your payment has been applied towards charges in a future term. As per the Academic Calendar, a refund can't be requested for classes dropped after the term’s add/drop deadline. Credits from UCalgary awards, scholarships and bursaries don't require students to request a refund. UCalgary award overpayments are refunded on a set schedule - see below for more details.

A credit on the account is shown as a negative number under your outstanding changes for the term, and this is considered an overpayment. Credits/overpayments can be viewed in the “My Financials” section of Student Centre.

 

 

Credits from overpayments will automatically apply to the next active term once the student is registered and charges are on the account. If a payment applies to a future term, and that term’s fee deadline has not passed, a refund can be submitted by selecting “View/Request Refund.”

You can verify if payments have applied to future terms by selecting “Account Inquiry” in the My Financials section of the Student Portal, or viewing by "Payments" and selecting payment links to view changes paid.

Contact Enrolment Services for assistance if a credit has not been correctly applied to charges owing. 

Requesting a refund

Refunds for fee overpayments are processed by student request. If you don't request a refund, funds will automatically apply toward future terms once you're registered for that term and charges have appeared on your account. To request a refund, please submit a refund request through the “My Financials” section of the Student Centre. Instructions on how to request a refund can be found here. Note: refunds can take up to eight weeks for processing by cheque mailed through Canada Post.

Refunds on payments made to the student account by external third parties (such as external award agencies, parents, and family members) will be refunded back to the student, not the original payor. Refunds requested on payments made by third party sponsors will be returned to the sponsor, or refunded as per the terms of the sponsorship agreement.

If it has been more than 8 weeks since you requested a refund, please submit a “Refund Status Inquiry” service request through your Student Centre. Instructions for completing a service request can be found here.

The refund process will change slightly depending on whether you have a Canadian address listed in your Student Centre. Please see the specific scenarios below. If you have further questions or concerns, please contact Enrolment Services.

You’ll receive a cheque refund for your fee overpayment mailed to you via Canada Post if you have a Canadian mailing address listed in your Student Centre.

Please ensure your mailing address is updated in your Student Centre before you submit a refund request. 

If you don't have a Canadian mailing address listed in your Student Centre, your refund will be issued via Western Union (service charges will apply). Details will be sent by email.

In most cases, UCalgary undergraduate award payments are split equally between the fall and the winter terms. Additional information on how awards are paid out can be found here.

Overpayments from UCalgary undergraduate awards will be refunded by direct deposit on October 25 for the fall term and on February 25 for the winter term. The refund will be automatically issued if your direct deposit information has been updated in your Student Centre.

If your direct deposit information hasn't been updated, a cheque will be mailed to the Canadian mailing address that is on your file. To update your banking information, visit the "My Financials" section of Student Centre and selecting "Submit Direct Deposit Info."