Enrolment Services

We're here to support every student though their journey at UCalgary. See below for all the different ways to connect with us!  

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The Registrar’s Office issues official University of Calgary transcripts.

Do you need to order your University of Calgary official or unofficial transcript? Visit the transcripts webpage to get started and contact us if you have further questions.

For other transcript-related inquiries, try the following resources:

  • Request a Continuing Education transcript here.
  • Submit a transcript as part of your application to the University of Calgary by following this process.
  • Check the status of a transcript that you sent to the University of Calgary by contacting the office that requested your documents.

 



 

The Registrar’s Office supports undergraduate and graduate-level examinations and grading.

Contact us if you have questions about:

  • Anything related to examinations and grading for University of Calgary courses.
  • Registrar-scheduled final exams. More information can be found here.
  • Deferred final examinations. Further details can be found here.
  • Wondering about the status of your grade for a specific class? Please contact your instructor and/or the department offering the course

 



 

For all scholarship, bursary and award inquiries for undergraduate and professional (Medicine, Law and Veterinary Medicine) students and prospective please complete the contact form below.

If you are inquiring about scholarships and awards for graduate studies please reach out to the Faculty of Graduate Studies: https://grad.ucalgary.ca/awards/award-opportunities/search-awards

 



 

If you’re interested in applying for loans, information on how to apply can be found here.

Specific questions about your application should be directed to the lender (e.g. Alberta Student Aid).

The status of your loan confirmation can be found on your Student Centre (my.ucalgary.ca) under My Financials.

 



 

Students who are citizens or permanent residents of the United States have several funding options while attending the University of Calgary.

More information about US Loans can be found here.

 



 

If you have a Third-Party Sponsor, information on this process can be found here.

Information on your fees can be found in the Academic Calendar, and our website here.

You can pay your fees by following the instructions and how-to guides available here.

 



 

T2202’s are produced for the previous tax year by February 28. They are available in your student centre. Instructions for accessing the T2202 can be found here.

Information on T4A’s can be found here.

 



 

For the purposes of RESPs and any other release of education funds (excluding government loans), please see below:

If your provider supplies their own form:

Complete the student information, scan, and submit the form as a Service Request in the student portal.

If your provider does not have their own form:

The Confirmation of Registration letter, which you can print directly from your Student Centre, might also satisfy your needs. Find out how to print your Confirmation of Registration Letter.

 



 

Refunds for tuition overpayments can be requested through the Student Centre. Instructions on how to request a refund can be found here.

Additional information can be found at here.

 



 

Students can update certain aspects of personal information (ie. Preferred name, email and address information) on their MyUCalgary Student Centre.

To update legal name, which will appear on official documents such as transcripts and degrees, students are required to submit a Change of Name form along with supporting documentation as a service request in the student portal.

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My Service Requests is the newest tool to submit a request to Enrolment Services through your Student Centre. You can upload documents and see the status and progress of each request.

Guide to creating a Service Request »

 



 

Confirmation of Registration letters are available to students who are registered and can be used for a variety of purposes, most commonly to confirm your registration, program of study, academic standing, course load, and fee assessment.

For the purposes of RESPs and any other release of education funds (excluding government loans), please see below:

If your provider supplies their own form:

Complete the student information, scan, and submit the form as a Service Request in the student portal.

If your provider does not have their own form:

The Confirmation of Registration letter, which you can print directly from your Student Centre, might also satisfy your needs. Find out how to print your Confirmation of Registration Letter.

To verify graduation, please contact your Faculty.

 



 

In accordance with Section 40(1)(d) of the Act (FOIP), if you would like to authorize a third party to have access to your confidential personal information, you must do so in writing. If you wish to allow a parent, guardian or other family member to act on your behalf, you will need to either complete a Third-Party Authorization form.

Dependent upon your status as a student, applicant or alumni, Enrolment Services will accept a third-party authorization via the following submission methods.

Select your student status:


 

The convocation office handles all matters related to your graduation. Contact us if you have any questions regarding:

  • Your graduation ceremony and details
  • Walk-in applications
  • Degree related inquiries
  • Certified degree copies
  • Dates and deadlines

More information about convocation can be found here.

 



 

Please submit a request through My Service Requests in your Student Centre.

My Service Requests is the newest tool to submit a request to Enrolment Services through your Student Centre. You can upload documents and see the status and progress of each request.

Guide to creating a Service Request »

 



 

For support with course selection, please connect with your Faculty Advising Office.

For troubleshooting course errors, please call or book an appointment to connect with an Enrolment Services Advisor.

 


Admissions Message

 

If you are a future student or have already applied, please connect with our Recruitment and Admissions team via phone or Rex.

 


Prospective Students Message

 

Visit Meet the Recruiters page to find your appropriate recruiter contact according to your location.

 



 

Current students and alumni:

 



 

Applicants:

  • Complete the Third-Party Authorization form, scan and submit the form as directed on the form. The form will be valid through August 31 of your application year.

 


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The best times to call

The best times to call

The best times of day to call Enrolment Services are before or after the lunch period or nearing the end of day.
Call volumes and wait times may be higher during peak times as outlined in the graph below.

Hours

Enrolment Services hours:

  • Monday 9 a.m. - 4 p.m. 
  • Tuesday 9 a.m. - 4 p.m. 
  • Wednesday 9 a.m. - 4 p.m. 
  • Thursday  10 a.m. - 4 p.m. 
  • Friday 9 a.m. - 4 p.m. 

Mailing Address

Office of the Registrar 
SPECIFIC UNIT*
MacKimmie Tower, Room 116 
University of Calgary 
2500 University Drive NW 
Calgary AB T2N 1N4 
CANADA 

*Indicate the specific unit where your package should be delivered (for example - Enrolment Services, Awards, etc.) 

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