UCalgary assesses interest on past due accounts, as well as issuing a notice/hold that limits access to some University services. Students are not removed from classes when past due. Please see the Academic Calendar for more important dates and deadlines.
If you haven't paid your fees by the term fee deadline, late interest will begin to accrue on your account. Fee deadlines can be found in the Academic Calendar.
If there is an outstanding balance over $100 in residence or academic fees, a Notice for fees owing (hold) will be placed on your account which can limit access to registration and some University services. Notices/holds can also be placed if a student owes library fines, parking fees, laboratory charges, or Student Wellness Services.
The service impact of the notice/hold will depend on the length of time fees are past due. More information regarding notice/hold impact is outlined below:
Fee notices/Holds for past due (PD) residence or academic fees are removed overnight on the day payment shows as paid on the student account. All online payments for academic/residence fees take payment processing time to appear posted to the student account. Note: Parking/library/lab and Student Wellness fees must be paid to the department that manages the service, who will remove the hold once the fee has been paid.
Fee notices/holds for student accounts that have been referred to an external collections agency (STC holds) can take up to 30 days to be removed.
If you have registered in courses, but have then decided not to attend, you must drop all courses through the Student Centre on or before the term’s drop deadline. After the drop deadline, UCalgary will not issue refunds for tuition and general fees.
Graduate students must complete a voluntary withdrawal form, as outlined here.
Students who withdraw from course(s):
Will have the course(s) removed from their UCalgary transcript and will not be required to pay any tuition or general fees from their enrolment.
Will have the withdrawal recorded on their UCalgary transcript and will not be refunded their tuition or general fees.
As of fall 2019, UCalgary no longer requests tuition payment directly from student loans on behalf of the student. All loan funds will be deposited directly into the student's bank account and students are responsible for paying full fees by the term fee deadline listed online in the student portal or will be subject to late interest.
Administrative fees will be charged to your account if you pay your fees with a cheque and your cheque is not cashable for any reason or you put a stop payment on a cheque already cashed by the university.
Service Requests are the primary way we track and internally refer common student inquiries. This allows us to track a student’s request from start to finish. Detailed instructions on how to complete a Service Request can be found here.
Current students, former students, and alumni all have access to the Student Portal. Please navigate to password.ucalgary.ca to reset access to your account and regain access to the Student Portal.
Some student groups and external stakeholders will not have access to the Student Portal. These individuals can contact UCalgary Finance directly at finance@ucalgary.ca. Please include in your request that you do not have access to Service Requests in the Student Portal to avoid delays in processing your inquiry.
The “Invalid Data” error in CIBC Student Pay is a generic error message, indicating that some information was inputted incorrectly. The error is usually in student details, address, postal code, card #, expiry, or CCV. If the error persists, please provide screenshots to CIBC at studenthelp@cibc.com, or try an alternate payment method.
If you're having challenges with CIBC Student Pay or need to follow up on a payment made through CIBC Student Pay, you can contact CIBC Student Pay directly at:
Email:
studenthelp@cibc.com.
Phone:
Calling from India (toll free): +1 (800) 121-661661
Calling from North America (toll free): +1 (844) 637-8898
Calling from anywhere else in the world: +91 90713 73838
If you're having challenges with Convera Global Pay for Students or need to follow up on a payment made through Convera Global Pay, you can contact Convera Global Pay directly at:
Website:
Fill out Convera Global Pay's inquiry form
Phone:
Calling from North America: 1-877-218-8829 or +1-402-884-3041
Calling from Australia or Japan: +61 2 8585 7221
Calling from New Zealand: +64 9 359 5104
Calling from Singapore or Hong Kong: +65 6494 8280
Calling from China: +86 400 919 9411
Calling from United Kingdom or Europe: +44 (0)1733 871 871