FAQs

Enrolment Services and the Office of the Registrar is available to support all UCalgary students via phone and email.


Q: What does Enrolment Services do?

A: Enrolment Services provides assistance with prospective student inquiries, admissions, student awards, course registration support, financial aid and student fees. Assistance may be accessed in person, over the phone and online.

See Enrolment Services for support with:



Q: I need help with something else. Who do I contact?

A: For support with graduate studies (registration, charges on account, awards, etc.), please visit the Faculty of Graduate Studies site.

For support with faculty advising, please consult your faculty site.

Q: I have missed coursework/an exam and am being asked to provide a statutory declaration.  What should I do?

A: At this time, statutory declarations are not required.  Please reach out to your instructor/department head for next steps.

Q: I need a copy of my official transcript, how can I request this?

A: You can request an official transcript to be mailed or couriered through your my.ucalgary.ca Student Centre.  Step by step instructions can be found here.

 

Q: I need to provide something sooner.  What are my options?

A: You can print/save an unofficial transcript (courses and credits report) by following these easy steps.  This can be provided as an interim alternative to official transcripts.  Enrolment Services is able to validate information included on the unofficial transcript, including program of study and study dates to a third party via phone (403.210.6094) or email (esdocs@ucalgary.ca)

 

Q: I need proof of registration as a full-time student.

A: You can print/save an official Proof of Registration letter by following these easy steps.

 

Q: I am being asked to provide proof of my university studies/credential.

A: Contact Enrolment Services by phone (403.210.7625 or toll free in Canada & the US 1.855.246.7625) to speak with advisor about what options are best for your circumstances.

 

Q: I have a form I need to be completed by the Office of the Registrar.

A: Scan your form to esdocs@ucalgary.ca from your UCalgary email account along with your UCID number.  An Enrolment Services advisor will be able to support your request or provide options to you.

Q: I am being asked to provide proof that I am a UCalgary student.

A: You can print/save an official Proof of Registration letter by following these easy steps.

 

Q: I have a form I need to be completed by the Office of the Registrar that proves I am a student.

A: Scan your form to esdocs@ucalgary.ca from your UCalgary email account along with your UCID number.  An Enrolment Services advisor will be able to support your request or provide options to you.

Q: I need to pay my fees.

A: The easiest and preferred method for making a fee payment is through online banking.  Set up your online banking in just four easy steps.

 

Q: I have a hold on my account, what should I do?

A: If your hold is from past due tuition/general fees you can make a payment through online banking.  Please allow 3-5 business days for your hold to be removed off your account.  If your hold is related to another charge (i.e. residence, library fines, etc) you will need to contact the appropriate department.

 

Q: I have a hold and I need to register for classes.  What should I do?

A: If your hold is from past-due tuition/general fees, you will need to make a payment through online banking.  Once complete, send confirmation to esdocs@ucalgary.ca.

Q: I have questions about my student loans/applying for loans.

A: Connect with an Enrolment Services advisor by calling 403.210.7625 (toll free in Canada & the US 1.855.246.7625).

 

Q: I need a part-time loan application to be completed.

A: Please scan and email your completed application to financialaid@ucalgary.ca

 

Q: I require a Schedule 2/Form B for interest-free status.

A: If you have outstanding Federal loans, you can request an electronic confirmation of enrolment (interest free status) by following the steps outlined here.  If you are unable to request this online, you can email your request to financialaid@ucalgary.ca

Q: I have questions about scholarships, bursaries and awards for undergraduate a professional students/ how to apply for awards.

A: Connect with Undergraduate Awards at ucalgary.ca/contact-registrar.